Returns & Refunds
Josie gladly accepts returns, exchanges, and order cancellations.
To request a return or exchange, you must contact her within 3 days of delivery of your order, and dispatch them back to her within 7 days of delivery. Failure to comply with these timelines will result in the refusal of your request.
To request a cancellation, you must contact her within 3 hours of purchase, otherwise your order will be dispatched as normal.
Josie is unable to accept returns or exchanges on some items.
Unless the items arrive damaged or defective, Josie cannot accept returns for: custom or personalized orders, perishable products (like herbal products), or items on sale.
Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Workshop & Event Refunds
Workshop and event tickets are non-refundable.
However, we understand that life sometimes gets in the way. For tickets purchased from Josie's website directly (not from a third party), cancellations made at least 24 hours prior to the event time will receive a credit which can be used for any future event.
Your credit will only apply to tickets sold by Josie, not a third party. Third party tickets are non-refundable and are not eligible for a credit.
Credit expires 6 months from issue date.
Josie's Repair Guarantee
Josie's work is all entirely handmade using only the highest quality materials. She guarantees that any items you purchase should last you a long time with proper care.
Still, sometimes things don't go as planned—your anklet snaps after one too many dips in the pool, or your bracelet gets caught on something and the elastic breaks. It happens.
This is why Josie offers a Repair Guarantee.
Should one of Josie's pieces break in your possession, please reach out and contact her to begin the repair process. She'll be happy to repair your item free of charge, subject to a few simple terms.
How to Return Your Items for Repair:
First, you should collect as many of the beads as possible. If a few are lost, it's okay—Josie will attempt to replace any missing beads, though they may not perfectly match your previous set.
Second, please package your item securely and ship it back to Josie at your own expense. You must also include a return envelope with paid postage inside your package or envelope. Failure to do so will result in Josie being unable to complete your repair.
Josie will repair your item and return it to you in a timely manner, reinfused with spiritual intention.